At Bit313, we strive to provide you with the best digital products and services. However, we understand that there may be instances where you require a refund or assistance. Please review our Refund and Returns Policy below:
Digital Products Refund Policy
- Eligibility for Refunds
- Refunds are only applicable for products that are proven to be defective or not delivered as described.
- Requests must be submitted within 14 days of purchase.
- Non-Refundable Situations
- Products that have been downloaded successfully and function as described.
- Issues caused by user error, software incompatibility, or lack of knowledge on how to use the product.
- How to Request a Refund
- Email our support team with the following details:
- Order number
- Description of the issue
- Proof of defect (e.g., screenshots or error messages)
- Email our support team with the following details:
- Resolution Timeline
- Refund requests will be reviewed within 5 business days. If approved, refunds will be processed to the original payment method within 7-10 business days.
Exchange Policy
If you encounter issues with your product but do not wish to request a refund, we offer free exchanges for alternative products within the same category. Please contact our support team to arrange an exchange.